Building Strong Customer Relationships (Second Edition)
Price: $ 99.00 (USD)
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Course Description
This course is for entry-level managers who want to provide consistent and competitive customer service that aligns with customer expectations. A strong customer relationship can help increase sales through both repeat business and referrals. In this course, you''ll discover effective ways to define and improve your customer service levels, resulting in a loyal customer base. You'll also learn how to establish guidelines for implementing and maintaining a customer service plan for your business. By meeting, or possibly exceeding your customers' expectations, you'll not only succeed at strengthening business relationships with existing customers, but you'll also generate new relationships through the most valuable and least expensive form of promotion—word-of-mouth.
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Course Outline
In this course, you will identify various techniques to improve the level of service that you can provide to your customers and build customer relationships that will last.
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More Information
| Language | English |
| Course Length | 1.70 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
| Course Certification | Certificate of Completion |
| Requirements/Materials Included | Hardware and Software Required: Browser Netscape Communicator 4.0 Browser Other: AOL 4.0 Operating System MacOS 8.5 Browser Microsoft Internet Explorer 4.0 Operating System MS-Windows 95 |
Price: $ 99.00 (USD)
Add to Cart