A+ Certification: Customer Satisfaction
Price: $ 99.00 (USD)
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Course Description
A+ Certification: Customer Satisfaction
Course Type: Self-paced Courses
Estimated Time of Completion: 5 hour(s) 51 minutes
CEU Credits:
Language: English
Description: In this course you will examine the concepts and skills important to customer satisfaction for the computer support professional. These include the idea of customer value, customer service expectations, the structures of customer service organizations, and the communication and troubleshooting skills important to becoming a successful computer support professional.
Objectives:
Customer Service and Customer Service Organizations
Customer Service
Customer Service Organizations
Directional Troubleshooting
The ETI Model
Define the Problem
Isolate the Problem
Resolve the Problem
Confirm the Resolution and Expectations
Communication Skills
Overview of Communication Skills
Effective Listening Techniques
Questioning Skills
Handling Difficult Situations
Setting Expectations
Following Up
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Course Type: Self-paced Courses
Estimated Time of Completion: 5 hour(s) 51 minutes
CEU Credits:
Language: English
Description: In this course you will examine the concepts and skills important to customer satisfaction for the computer support professional. These include the idea of customer value, customer service expectations, the structures of customer service organizations, and the communication and troubleshooting skills important to becoming a successful computer support professional.
Objectives:
· After completing this course you will have an understanding of important customer service concepts, customer service organizational structures, the ETI Directional Troubleshooting Model, and effective communication skills.
· Browser Netscape Communicator 4.0
· Browser Other: AOL 4.0
· Operating System MacOS 8.5
· Browser Microsoft Internet Explorer 4.0
· Operating System MS-Windows 95
Customer Service and Customer Service Organizations
Customer Service
Customer Service Organizations
Directional Troubleshooting
The ETI Model
Define the Problem
Isolate the Problem
Resolve the Problem
Confirm the Resolution and Expectations
Communication Skills
Overview of Communication Skills
Effective Listening Techniques
Questioning Skills
Handling Difficult Situations
Setting Expectations
Following Up
More Information
| Language | English |
| Course Length | 5.00 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
Price: $ 99.00 (USD)
Add to Cart