Airline and Airport Customer Care
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Course Description
Distance learning course of 7 units
Aim:
To enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Format:
Home or work-based distance learning with tutor support
Commence at any time
Assessed through written assignments
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
Course Outline
Passenger needs - providing a customer service experience
Airline and airport customer care
Creating a positive impression with passengers
Solving customers'' problems
The importance of product knowledge
Key components of airline customer service
More Information
| Language | English |
| Course Length | 56.00 hours |
| Duration of Access | Unlike other Distance Education Colleges, we impose no time limits or pressures on you to complete your course material. Your course will not expire, and it will not become invalid until you have successfully completed it. |
| Instructor | Self Study |
| Vendor | Stonebridge (Read more about Stonebridge accreditation.) |
| Course Certification | On successful completion of any course the Study House Certificate of Achievement will be awarded. All students will receive a certificate in the mail on successful completion of their course. |
| Prerequisites/Audience | Any one considering employment in, or currently employed within the air travel industry. There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. |
| Requirements/Materials Included | This program can be accessed and completed using either PC or Macintosh computers. You'll need an Internet connection of 28Kpbs or higher, and a Web browser. There are no required textbooks. |