Call Center ABCs (Second Edition)
Price: $ 99.00 (USD)
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Course Description
In this course, you will explore who works in a call center and identify customer relationships and workforce management capabilities. You will also identify call center technologies and the tools used to measure the performance of a call center.
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Course Outline
This course covers the underlying principles of call center operation and the key concepts including stakeholder concerns, workforce management, performance management, agent occupancy, call routing, staff scheduling and customer relationship management.
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More Information
| Language | English |
| Course Length | 6.30 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
| Course Certification | Certificate of Completion |
| Requirements/Materials Included | Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft Internet Explorer 6.0 Operating SYSTEM MacOS X 10.3.x Operating SYSTEM MS-Windows XP, 2000, OR 2003 server Flash Player 8 Pentium III WITH 500 MHz 128MB RAM 256K connection (broadband recommended) |
Price: $ 99.00 (USD)
Add to Cart