The eLearning Center for Gatlin Education Services

Certified Mediator offers a highly comprehensive conflict resolution education that can help you advance in your present job, add a sought-after skill to your resume, or set up a private practice as a Certified Mediator. Offered in partnership with Mediators without Borders®, this program includes online training in mediation and a 60-hour online internship where you can role-play different mediation scenarios as a mediator, disputant, or observer. In addition, upon completion of the program, you'll be eligible to become a Certified Mediator through Mediators without Borders®.

While you're a student, you'll also have access to a variety of services in the Mediators without Borders® Professional Society, all with the option to join this society as a paid member when your studies are complete. This society provides you with networking opportunities, consultations from our experienced faculty, professional insurance, and discounts on International Mediators Without Borders conferences and continuing education seminars.

This online Certified Mediator program will give you just the start you're looking for in mediation. Offered in partnership with Mediators without Borders®, this online program offers a highly comprehensive mediation education that can help you advance in your present job, add a sought after skill to your resume, or set up a private practice as a Certified Mediator.

As you progress through the program, you'll have the opportunity to learn about conflict styles, pre-negotiation, communication, and the stages of mediation (from beginning to the end). In addition, you'll have the opportunity to practice your new skills with a 60-hour online internship where you can role-play your way through mediation sessions. In these moderated webinars, you'll have the chance to serve as the mediator, disputant, or observer; it's perfect preparation for the real world of mediating.

Upon successful completion of this program, you'll be able to:

• Apply advanced dispute-resolution skills to conflict situations
• Analyze conflict using the concepts of empowerment theory
• Increase self-awareness regarding approach and reaction to conflict
• Understand the significance of gender and culture in mediation
• Understand and apply skills for working through impasse in mediation
• Demonstrate the ability to identify hidden interests in conflict
• Facilitate conflict resolution and reach agreement
• Implement effective communication and relationship skills
• Demonstrate a stance of neutrality and impartiality in mediation

1. Module One: Mediation and Advanced Dispute Resolution in Context
   1. Introduction to the Mediation Process
   2. Mediator Roles and Approaches
   3. Overview of Roots of Conflict
   4. Theories of Conflict
2. Module Two: Conflict Styles
   1. Your Personal Style of Conflict
   2. The Passive-Assertive-Aggressive Continuum
   3. Aggressive Encounters and the Art of Questioning
3. Module Three: Pre-Negotiation and Designing Mediation
   1. Management of Initial Contact With Disputants
   2. Conflict Analysis and Pre-Planning
   3. Preparing Ground Rules and Building Trust and Cooperation
4. Module Four: Communication Skills for Mediation
   1. Assessment of Conflict Communication Skills
   2. A Foundation for Nonviolent Communication
   3. Good Communicators Are Good Listeners
   4. Building Rapport
5. Module Five: Beginning the Mediation
   1. Mediator's Opening Statement
   2. Creating a Positive Climate and Defining Issues
   3. Setting an Agenda
   4. An Overview of Negotiation
6. Module Six: Mediator Neutrality and Issues of Power, Gender, and Culture
   1. Neutrality and Impartiality
   2. Impartiality and Counter-Transference
   3. Gender and Culture in Mediation
   4. Culture and Conflict
7. Module Seven: The Middle Stage of Mediation
   1. Uncovering and Examining Hidden Interests
   2. The Use of Caucuses
   3. Dealing With Intractability and Impasses
   4. Taming the Hard Bargainer
8. Module Eight: Mediation Ethics, Final Bargaining, and Agreement
   1. Generating Options
   2. Final Bargaining
   3. The Agreement: Crafting the MOU
   4. Ethical Standards