Customer Service Communications (Second Edition)
Price: $ 99.00 (USD)
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Course Description
n this course, you will discover the tools and techniques for providing service face-to-face, over the telephone, and via the Internet.
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Course Outline
This course covers the importance of effective face-to-face, telephone, and Internet communication.
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More Information
| Language | English |
| Course Length | 5.20 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
| Course Certification | Certificate of Completion |
| Requirements/Materials Included | Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft Internet Explorer 6.0 Operating SYSTEM MacOS X 10.3.x Operating SYSTEM MS-Windows XP, 2000, OR 2003 server Flash Player 8 Pentium III WITH 500 MHz 128MB RAM 256K connection (broadband recommended) |
Price: $ 99.00 (USD)
Add to Cart