Dealing with Difficult Clients
Price: $ 24.00 (USD)
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You will receive 2.0 credits (CE) upon completion of this course.
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Course Description
- Identify examples of difficult situations with clients.
- Discuss how stress can influence a person's actions.
- Recognize and describe personal responses to conflict.
- Tell the difference between passive assertive and aggressive responses to conflict situations.
- Outline the types of assertive communication.
- Discuss strategies for dealing with difficult clients.
More Information
| Language | English |
| Course Length | 2.00 hours |
| Duration of Access | unlimited |
| Continuing Education Credits | 2.0 |
| Vendor | CEU4U (Read more about CEU4U accreditation.) |
| Course Certification | CEU |
Price: $ 24.00 (USD)
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