Dealing With Difficult “patients and colleagues”
You will receive 8.0 credits (CE) upon completion of this course.
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Course Description
Course Outline
This electronically delivered continuing education course will:
1. Recognize incivility, bullying, and other disruptive actions and activities.
2. Explain why these types of behaviors are unacceptable in health care settings.
3. Be cognizant of the new federal mandates regarding incivility in the workplace.
4. Explain key concepts relevant to understanding uncivil, disruptive behavior.
5. List several common emotionally troubled behaviors.
6. List the steps involved in conflict resolution.
7. Recognize how emotionally charged responses can escalate disruptive behavior.
8. Apply cognitive skills to avoid being drawn into emotional battles and to retain self-respect.
More Information
| Language | English |
| Course Length | 8.00 hours |
| Duration of Access | 1 year |
| Continuing Education Credits | 8.0 |
| Instructor | Self-Study |
| Vendor | Sigma Theta Tau International (Read more about Sigma Theta Tau International accreditation.) |
| Course Certification | Cerificate of completion and 8 CEU |