Effective Referrals

Price: $ 159.00 (USD)
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Course Description

This course provides branch or operations personnel with the skills to provide confident and effective referrals. By the end of the course, students will be able to identify sales and service opportunities and use benefits statements to make the referral."
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Course Outline

Module 1: Course introduction, Module 2: Why make referrals? , Module 3: Recognizing clues, Module 4: Responding to clues , Module 5: Making the referral , Module 6: Revisiting the customer , Module 7: Course conclusion Where do you go from here?, 5- We'd love your feedback, 6- Course survey "
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More Information

Language English
Course Length 2.90 hours
Duration of Access Three Months
Vendor Zoologic (Read more about Zoologic accreditation.)
Course Certification Zoologic Certificate for the CPE Credits
Prerequisites/Audience Before proceeding through this course, students should have a basic knowledge of their bank's or financial institution's products and services"
Requirements/Materials Included MSIE 5.5, Flash v 5.0"
Price: $ 159.00 (USD)
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