Hospitality and Casino Management

Price: $ 2495.00 (USD)
Add to Cart

Have a question about this course? .

Course Description

The casino management training course from The eLearning Center prepares students to work in the rapidly expanding field of Tribal Government Gaming Enterprises. This term includes all aspects of hospitality management and casino management. Combining general business and management courses with casino-specific skill level and management courses, students will be prepared for an entry level position or advancement within the hospitality and casino industry.

In addition to acquiring general business and management skills, students who undergo our casino management training will become familiar with hospitality and the casino environment, and will understand the basic regulatory issues, including the terminology and implications for game protection. This program offers in depth instruction in both hospitality management and casino management and will prepare graduates to develop and lead world class hospitality services and value-added customer partnerships.

Course Objectives

Upon successful completion of our casino management training, students will be able to:
  • Demonstrate broad-based skills required for effective hospitality management and casino management, including the application of casino specific management and leadership skills, the ability to apply marketing concepts and define the unique role of Tribal Government Gaming Enterprises within the business and hospitality industry.
  • Describe the organizational and human aspects of the quality service in the hospitality industry to include key concepts of ethics, change management, communication, and managing resistance within today’s organizations.
  • Demonstrate and understand fundamental accounting and financial management concepts.
  • Identify and develop the core concepts of customer service awareness and be able to provide a positive customer service attitude in all casino operations.
  • Identify staffing needs within the organizational structure of typical gaming operations.
  • Demonstrate a basic understanding of the law, the court system and procedure as they pertain to hospitality and casino concerns.
  • Demonstrate the ability to use on-line resources to research and prepare written assignments.
Back to Top

Course Outline

I. Module 1 - Introduction to Hospitality Law
a. Introduction to Law
b. Overview of Partnerships
c. Administrative Law
d. Equal Opportunity
e. Personal and Real Property
f. Gaming Law
g. Consumer Protection
h. Employment Law
i. Labor Relations

II. Module 2 - Principles of Hospitality and Casino Accounting
a. Review of Accounting
b. Financial Analysis
c. Financial Management
d. Asset Management
e. Working Capital
f. Time Value of Money
g. Cost of Capital
h. Budgeting

III. Module 3 - Hospitality and Casino Marketing
a. Introduction to Marketing
b. Consumer Relationships
c. The Marketing Environment
d. Market Information
e. Market Segmentation
f. Product Life-Cycles
g. Branding Strategies
h. Product Pricing
i. Advertising
j. Personal Selling

IV. Module 4 - Principles of Hospitality and Casino Staffing
a. Analyzing and Designing Jobs
b. Managing Human Resources
c. Managing Employee Performance
d. Recruiting Human Resources
e. Selection Strategies and Decisions
f. High Performing Organizations
g. Retention

V. Module 5 - Cultural Diversity and Hospitality Management
a. The Management Process
b. HR Strategic Challenges
c. Forecasting Needs
d. Ethics and Fair Treatment
e. Basic Performance Appraisals
f. Labor Relations
g. Global HR Needs

VI. Module 6 - Native American Community Development
a. Community Need
b. Culture
c. Status Issues
d. Early Literature
Back to Top

More Information

Language English
Course Length 200.00 hours
Duration of Access 6 months
Instructor Coming soon!
Vendor Gatlin Education
Prerequisites/Audience Technical prerequisites: Students should have basic computer skills with the ability to access the Internet.

Education prerequisites: Students should possess a minimum of reading, writing, and math skills equivalent to a high school graduate.

The intended audience for this program is individuals who are interested in entering the hospitality industry, or those who work in the hospitality and casino industries that wish to develop a foundation in the skills and knowledge to better prepare for supervisory positions.
Requirements/Materials Included Minimum Intel Pentium 3 class CPU or better, or equivalent AMD CPU (PC); G3 CPU or better Mac OS X (PPC / Intel), 10.2.8, 10.3.4 - 10.3.9, 10.4.9 or 10.5.4 (MAC), printer; Microsoft Office or Microsoft Works), Microsoft Internet Explorer 7 (PC), Safari 3.1.2 (MAC) and Adobe Reader.

GES will provide the following textbooks upon registration:

Burgess, C. (2001). Money Matters for Hospitality Managers. Elsevier. (ISBN: 0-7506-5250-0)

Casino Law: Rand, K. & Light, A. (2006). Indian Gaming Law and Policy. Carolina Academic Press. (ISBN: 1-59460-046-5)

Marketing: Sexton, D. (2006). Trump University Marketing 101: How to Use the Most Powerful Ideas in Marketing to Get More Customers. Wiley. (ISBN: 0471916900)

Hospitality Staffing: Tesone, D. (2005). Supervision Skills for the Service Industry: How to Do It. Prentice-Hall. (ISBN: 0131100955)

Diversity: Thomas, R. (2005). Building on the Promise of Diversity: How We Can Move to the Next Level in Our Workplaces, Our Communities, and Our Society. American Management Association. (ISBN: 0814408621)

Community Development: Lobo, S. & Talbot (2000). Native American Voices: A Reader. Prentice Hall. (ISBN: 0130307327)
Price: $ 2495.00 (USD)
Add to Cart

Categories