The eLearning Center for Gatlin Education Services

This program provides a comprehensive human resource management foundation, grounded in practice, for those who intend to work, or are working, in healthcare settings. All of the modules in this program instill a solid foundation in both human resources and healthcare administrative practices.

Course Objectives

Upon successful completion of this program, students will be able to:

  ·  Identify the types of healthcare organizations.
  ·  Describe the current and future states of the healthcare industry.
  ·  List and briefly describe human-resource-management activities.
  ·  Explain the unique aspects of managing human resources in healthcare organizations.
  ·  Discuss several of the human-resource challenges in healthcare.
  ·  Define the competencies required for healthcare HR professionals.
  ·  Describe the importance of attaining HR management credentials.
  ·  Explain the relationship between the type of healthcare organization and the level of senior HR position.
  ·  Discuss how the healthcare industry compares to other industries in relationship to HR staffing and expenditures.
  ·  Explain the importance of HR programs to the delivery of safe, competent healthcare.
  ·  Describe why a strategic view of HR is important.
  ·  Discuss HR as an organizational core competency.
  ·  Explain how HR planning contributes to the attainment of organizational strategies and objectives.
  ·  Define HR planning in healthcare organizations.
  ·  Identify three HR management challenges found in healthcare organizations.
  ·  Describe the major laws affecting the healthcare workplace.
  ·  Define lawful and unlawful pre-employment inquiries.
  ·  Discuss the components of an Affirmative Action Plan (AAP).
  ·  Identify the important elements of a sexual-harassment-prevention program.
  ·  Describe the steps in responding to an EEO complaint.
  ·  Compare and contrast legal responsibilities and ethics.
  ·  Explain the relationship between productivity and job design.
  ·  Describe the importance of job analysis.
  ·  Discuss the typical uses of job analysis.
  ·  List the common methods of job analysis.
  ·  Identify the stages of the job analysis process.
  ·  Define the elements of job descriptions and job specifications.
  ·  Explain the relationship of JCAHO standards to job descriptions.
  ·  Specify the decisions necessary as part of a strategic approach to recruitment.
  ·  Describe the methods utilized for both internal and external recruitment.
  ·  Discuss the criteria used to evaluate the effectiveness of organizational recruitment efforts.
  ·  Compare and contrast job performance, selection criteria, and predictors.
  ·  Identify the legal requirements of the selection process and outline that process.
  ·  Explain the importance of conducting pre-employment background investigations.
  ·  Explain the factors affecting the relationship between employees and healthcare organizations.
  ·  Discuss the importance of employee retention for healthcare organizations.
  ·  Identify the common reasons employees voluntarily leave organizations.
  ·  Define the various organizational retention determinants.
  ·  Describe how to compute the cost of organizational turnover.
  ·  Discuss how job performance and training can be integrated.
  ·  Identify how organizational and training strategies are linked.
  ·  Define various learning styles.
  ·  Describe the orientation, training, and staff development requirements of the Joint Commission.
  ·  Explain the unique aspects of healthcare employee development.
  ·  Discuss the importance of the performance appraisal process.
  ·  Compare and contrast the administrative and development uses of performance appraisals.
  ·  Review the informal versus systematic appraisal processes.
  ·  Identify who should conduct appraisals.
  ·  Describe the various methods of appraising performance.
  ·  Identify the various rater errors that occur during the appraisal process.
  ·  Review the common components of an employment agreement.
  ·  Define Employment-At-Will and identify exceptions to this concept.
  ·  Describe due process and explain alternative dispute resolution processes.
  ·  Explain the whistleblower doctrine and apply the concepts to the healthcare industry.
  ·  Discuss issues associated with drug testing for healthcare employees.
  ·  Identify elements common to employee handbooks.
  ·  Outline the progressive discipline process.
  ·  Explain the labor relations challenges facing the healthcare industry.
  ·  Describe the National Labor Relations Act, including the unique healthcare provisions.
  ·  Outline the stages of the unionization process.
  ·  Discuss the collective bargaining process.
  ·  Identify the contract negotiations process in the healthcare industry.
  ·  Describe the differences between an entitlement compensation philosophy and a performance-focused compensation philosophy.
  ·  Define the issues confronting the healthcare industry in complying with the Fair Labor Standards Act (FLSA).
  ·  Discuss the various methods of administering a compensation process.
  ·  Identify the steps in the compensation administration process.
  ·  Explain the issues associated with awarding pay increases.
  ·  Discuss the five components of executive compensation.
  ·  Describe the challenges that confront healthcare employers in providing benefits and variable pay programs.
  ·  Discuss why healthcare employers must offer competitive benefits programs to their employees.
  ·  Identify various types of benefits.
  ·  Explain the role that healthcare HR professionals must play in administering benefits.
  ·  Compare and contrast individual and team-based incentives.
  ·  Explain the nature of safety, health, and security in the healthcare workplace.
  ·  Identify the various aspects of OSHA compliance.
  ·  Define the components of an effective ergonomics program.
  ·  Discuss health issues in the healthcare workplace.
  ·  Understand the importance of dealing with workplace violence.

  ·  HealthCare HR Management
  ·  Health HR Competencies, Structures and Quality Standards
  ·  Strategic HR Management
  ·  Legal Issues Affecting the Healthcare Workplace
  ·  Job Design and Analysis
  ·  Healthcare Recruitment and Selection
  ·  Organizational Relations and Employee Retention in Healthcare
  ·  Training and Development in Healthcare Organizations
  ·  Performance Management in Healthcare Organizations
  ·  Employee Relations in the Healthcare Industry
  ·  Labor Relations and Healthcare Organizations
  ·  Healthcare Compensation Practices
  ·  The Management of Benefits and Variable Pay in Healthcare
  ·  Safety, Health, and Security in Healthcare Organizations