Course Description
This is the second lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson presents the steps involved in interviewing and researching to obtain information about a malfunctioning system and the importance of investigating the normal operation and history of the system. The relationship between symptom and cause is also explained.
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Course Outline
Topics:
Investigate - Interview
Investigate - Inspect
Research - Technical Manuals
Research - Maintenance Records
Symptoms
Objectives:
• Describe how to obtain information about a malfunctioning system.
• Explain the importance of comparing the symptoms of a problem to the characteristics for normal operation.
• Describe sources of information concerning normal operations.
• Describe sources of information concerning the background of a problem.
• State the relationship between a symptom and a cause.
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Investigate - Interview
Investigate - Inspect
Research - Technical Manuals
Research - Maintenance Records
Symptoms
Objectives:
• Describe how to obtain information about a malfunctioning system.
• Explain the importance of comparing the symptoms of a problem to the characteristics for normal operation.
• Describe sources of information concerning normal operations.
• Describe sources of information concerning the background of a problem.
• State the relationship between a symptom and a cause.
More Information
| Language | English |
| Course Length | 0.50 hours |
| Duration of Access | 1 year |
| Instructor | Self Study |
| Vendor | ITC Learning |
| Prerequisites/Audience | Prerequisites: Introduction to Troubleshooting |
| Requirements/Materials Included | Hardware/Software Requirements • Minimum: 486 66-MHz system, 16MB of RAM, color monitor • Recommended: Pentium 100-MHz system, 32MB of RAM, color monitor • 50-70MB free disk space on C drive • Windows 95 or greater • Recommended browsers: Netscape Navigator, version 6 or greater, or Internet Explorer, version 4.01 or greater • High speed Internet connection • CD-ROM drive, 2X or greater if running the lesson from a CD-ROM • Cookies and Java must be enabled • Windows Media Player, version 7 or greater • Disable popup blockers |
Price: $ 9.00 (USD)
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