Introduction to Troubleshooting
Price: $ 9.00 (USD)
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Course Description
This is the first lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.
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Course Outline
Topics:
Root Cause Problem Solving
Definition of Troubleshooting
Developing a Logical Plan
Objectives:
• Define root cause problem solving.
• Define troubleshooting.
• Describe the basic steps involved in a general troubleshooting procedure.
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Root Cause Problem Solving
Definition of Troubleshooting
Developing a Logical Plan
Objectives:
• Define root cause problem solving.
• Define troubleshooting.
• Describe the basic steps involved in a general troubleshooting procedure.
More Information
| Language | English |
| Course Length | 0.50 hours |
| Duration of Access | 1 year |
| Instructor | Self Study |
| Vendor | ITC Learning |
| Prerequisites/Audience | Prerequisites: None |
| Requirements/Materials Included | Hardware/Software Requirements • Minimum: 486 66-MHz system, 16MB of RAM, color monitor • Recommended: Pentium 100-MHz system, 32MB of RAM, color monitor • 50-70MB free disk space on C drive • Windows 95 or greater • Recommended browsers: Netscape Navigator, version 6 or greater, or Internet Explorer, version 4.01 or greater • High speed Internet connection • CD-ROM drive, 2X or greater if running the lesson from a CD-ROM • Cookies and Java must be enabled • Windows Media Player, version 7 or greater • Disable popup blockers |
Price: $ 9.00 (USD)
Add to Cart