Patient Accounting: Customer Service Functions

Price: $ 35.00 (USD)
Add to Cart

You will receive 1 credit (CE) upon completion of this course.

Have a question about this course? .

Course Description

The Patient Accounting: Customer Service Functions course cover communication skills used by Customer Service representatives. A presentation of verbal skills used in customer service is done, with particular focus on speaking and active listening. Telephone etiquette is presented, as well as techniques for working with difficult customers. The importance of written skills, specifically used for outgoing correspondence, is discussed. The course concludes with providing guidance for when management involvement in needed in customer issue resolution.

1 Educational Contact Hour

Approved by the AAPC, NAHAM, AAHAM and HCCA for CEUs.

Back to Top

More Information

Language English
Course Length 1.00 hours
Duration of Access Unlimited
Continuing Education Credits 1
Instructor Self Paced
Vendor IMA Consulting
Course Certification Approved by the AAPC, HCCA, NAHAM, AAHAM and AMBA for 1 CEU.
Prerequisites/Audience None
Requirements/Materials Included None
Price: $ 35.00 (USD)
Add to Cart

Categories