Physician Practice - Customer Service
You will receive 1 credit (CE) upon completion of this course.
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Course Description
The Physician Practice - Customer Service course provides an overview of Customer Service in a physician practice setting.
The course focuses first on identifying and then describing both internal and external customers of a physician practice. Internal customers identified include Front and Back Office physician staff, the Practice Administrator, and Clinicians (physicians, physician extenders, nurses and others). External customers identified include patients and their families, hospitals, nursing homes, other physician practices, and insurance carriers.
The policies and procedures supporting Customer Service in a physician practice are presented next. Incoming calls, incoming correspondence, confidentiality, and requests for information are highlighted. Policies and procedures of other functional areas in a physician practice that impact Customer Service activities in the Front Office and Back Office are also presented.
The final section of the course focuses on communication skills - speaking, active listening, and writing - and offers suggestions for the best ways to use those skills when interacting with patients. Standard telephone techniques and basic telephone features physician practice staff can use are presented. The course concludes with suggestions for working with dissatisfied customers.
2 Educational Contact Hours
Approved by the AAPC, NAHAM, HCCA and AAHAM for 1 CEU.
More Information
| Language | English |
| Course Length | 1.00 hours |
| Duration of Access | Unlimited |
| Continuing Education Credits | 1 |
| Instructor | Self Paced |
| Vendor | IMA Consulting |
| Course Certification | Approved by the AAPC, HCCA, NAHAM, AAHAM and AMBA for 1 CEU. |
| Prerequisites/Audience | None |
| Requirements/Materials Included | None |