Telepro Online Program - Group Two: Managing the Call

Price: $ 89.00 (USD)
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Course Description

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.
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More Information

Language English
Course Length 4.00 hours
Duration of Access 90 days
Instructor self-study
Vendor Vubiz
Course Certification Printable, online Certificate of Completion
Requirements/Materials Included Our courses are optimized to run on a PC with Windows 98 or higher equipped with Internet Explorer 5.5 or later and connected to the Internet. Ensure you have no pop-up blockers installed. Pentium class computer. 266 MHz processor (300+ MHz recommended). 32 MB RAM (64 MB recommended). Any Windows Based Operating System. SVGA monitor capable of 16-bit colour and 800 x 600 screen resolution. Sound card with speakers or headphones. Internet Explorer 5.5 or greater, or Netscape 7 or greater. Some courses require the Macromedia Flash 6 Player or Shockwave Player. Both players are downloadable for FREE. Minimum 56.6 Kbps Internet connection (High Speed cable, DSL-class or broadband access recommended).
Price: $ 89.00 (USD)
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