The Hostile/Threatening Employee (Counseling)

Price: $ 60.00 (USD)

You will receive 3.0 credits (CE) upon completion of this course.

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Identify the frequency and most common types of workplace conflict.
Describe the characteristics of the three phases of anger escalation.
Define anger arousal verbal aggression and physical aggression.
Identify the major inhibitors and disinhibitors of aggression.
List the behavioral indicators of escalating anger.
Differentiate the four different types of verbal threats.
Describe the characteristics associated with bullying behavior.
Describe the behavioral and physiological indicators of physical aggression.
Recognize examples of the four principles of hostility reduction.
Describe four de-escalation techniques.
Describe four techniques to deflect criticisms and insults.
Describe four techniques to defuse a verbal threat and check for commitment level.
Describe four distancing techniques if physical attack is probable.

Language	English
Course Length	3.00 hours
Duration of Access	unlimited
Continuing Education Credits	3.0
Vendor	CEU4U (Read more about CEU4U accreditation.)
Course Certification	CEU

Price: $ 60.00 (USD)

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