Troubleshooting

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Course Description

This is the third lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson teaches participants to develop a troubleshooting plan to evaluate problems. The importance of schematics in troubleshooting, steps necessary to repair the problems, and prevention of future trouble is discussed.
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Course Outline

Topics:
Evaluation
Using Schematics to Troubleshoot
Repairs
Documentation and Preventive Measures
Objectives:
• Describe how to develop a troubleshooting plan.
• Describe the importance of using schematics while troubleshooting.
• Describe steps necessary to repair the problem.
• Describe steps that can be taken to prevent future trouble.
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More Information

Language English
Course Length 0.50 hours
Duration of Access 1 year
Instructor Self Study
Vendor ITC Learning
Prerequisites/Audience Prerequisites: Information Gathering
Requirements/Materials Included Hardware/Software Requirements
• Minimum: 486 66-MHz system, 16MB of RAM, color monitor
• Recommended: Pentium 100-MHz system, 32MB of RAM, color monitor
• 50-70MB free disk space on C drive
• Windows 95 or greater
• Recommended browsers: Netscape Navigator, version 6 or greater, or Internet Explorer, version 4.01 or greater
• High speed Internet connection
• CD-ROM drive, 2X or greater if running the lesson from a CD-ROM
• Cookies and Java must be enabled
• Windows Media Player, version 7 or greater
• Disable popup blockers
Price: $ 9.00 (USD)
Add to Cart

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